Hi! We are excited to announce a new feature included in our product - shipment tracking and visibility! Anytime you include shipping details with your invoices, we will share that information with your customers and include real-time status updates when possible.
Where can my customers see the shipping details?
- The invoice PDF file sent to your customers via email (includes tracking number and courier)
- Invoice emails sent to your customers (includes tracking number and courier)
- Your customers' Resolve dashboard (includes tracking number, courier, estimated delivery date, shipping status, and a link to the courier's tracking website)
Where can I see the shipping details I have added to my invoices?
- A new Shippingtab has been added to the Invoices page in the Resolve Dashboard where you can see the tracking number, courier, and real-time status updates.
- Additionally, you can add, edit, and delete shipping information from invoices that have already been sent from the same tab
Have questions? Refer to this Help Article or reach out to one of our team members and we will be happy to assist you.