Hi! We've made some improvements recently to the online application your customers fill out themselves to apply for net terms. These improvements accomplish the following:
- Reduce the number of steps and information required in the application
- Provide context and clarity throughout the application experience to encourage completion
- Streamlined account creation and dashboard set-up to ensure your buyers have access to all the payment benefits Resolve offers
Summary of improvements:
- For businesses doing less than $1 million in revenue per year, the application will outline clearly what information will be required for them to apply (revenue verification, business owner soft credit check, AP contact information).
- Any customer that is approved or sent to manual review will be automatically logged into their Resolve dashboard where they can get familiar with the new payment methods and functionality available to them. Note: this does not happen to customers accessing the application inside an e-commerce store or checkout experience.
- We now allow you to customize the messaging your customers receive when they are declined for net terms. If you are interested in utilizing this, reach out to your Customer Success Manager.
- We reduced the amount of information required and consolidated multiple steps to reduce the length of the application.